Texas Rental Terms & Conditions

We have prepared the following information as a guide for your stay. It is subject to periodic updates and revisions, and includes contractual terms which form part of our rental agreement with you.

For questions, contact us by email at texashomes@horarentals.com or in an emergency call or text Everardo at (214) 681-8418.

Everardo: Caretaker Property Manager. Mark, Evan, and Avi: Management.

Check-In

Standard check-in is at 4:00 PM. If the unit is available prior to that time, we will allow check-in at 3:00 PM as a courtesy. To determine if the unit is ready before 4:00 PM, you must check with us beforehand.

Check-Out

Standard check-out is at 11:00 AM. If you need a later check-out, please email texashomes@horarentals.com two days prior to check-out to see if we can accommodate you. Unless otherwise approved in advance, a $50 late check-out fee will be charged for every half hour after 11:00 AM. If you check out later than 1:00 PM without consent, you will be charged for an additional night.

Cancellation Policy

Cancellations made more than 30 days from arrival incur a 25% cancellation fee, effectively forfeiting your non-refundable 25% deposit. Cancellations 30 days or less from arrival are non-refundable.

We highly recommend taking out Travel Insurance to protect expenses laid out for your entire vacation (including flights, rental deposits, lost luggage, etc.). See www.horarentals.com/travel-insurance for coverage details.

Guaranteed Early Check-In or Late Check-Out

The only way to guarantee early check-in or late check-out is to book your reservation accordingly. A half-day rate may be assessed for each early or late check-in/out. Earliest check-in for a half-day rate is 9:00 AM and latest check-out is 6:00 PM. Earlier or later than these times may require a full night rate.

Parking

Commercial trucks and RVs are not permitted on the property, on the driveway, or on streets. Street parking is limited to 2 cars.

Kitchen

Our kitchens are equipped with a blender, toaster, oven, refrigerator/freezer, dishwasher, microwave, and all utensils needed to prepare meals, including pots and pans, drinking and wine glasses, dishes and flatware for 8-12 guests. If something is missing, please email us at texashomes@horarentals.com.

Upon check-out, please leave all dirty dishes in the dishwasher and turn it on. Dishwasher detergent caplets are provided under the kitchen sink. Please do not leave food in the garbage can, refrigerator, freezer or disposal. Garbage containing food must be taken out of the home at least daily and placed in the garage. All garbage must be bagged. Liquids and fats must be disposed of separately in containers, not in sinks.

Towels and Sheets

Clean towels and sheets are provided, and beds are made up before your arrival. If bedding is not done properly or you need additional towels, pillows or blankets, please let us know before 5:00 PM. Check closets and bathroom vanities for additional supplies before calling.

Checkout Cleaning Fee

All reservations include a Checkout Cleaning Fee specific to that home, provided after check-out in preparation for the next guests. Optional interim cleanings, replacement towels, and other services during your stay are offered for an additional charge. In the event you run out of clean towels, you can launder them yourself using the washer and dryer in the home. Please do not overload machines and clean out the lint traps after each dryer load.

Wi-Fi, Internet and Cable TV

These services are included complimentary. We are not responsible if any of these services are interrupted or for upload or download speed, but will try our best to have any technical issues repaired as soon as possible. The wi-fi user ID and password appear in the welcome email provided prior to arrival and on the router found in the closet or by the TV in the living room. TVs are SMART and settings should be maintained. For issues with settings, please contact Spectrum at (833) 267-6094.

No Smoking / No Pets

No smoking either in the unit or at the pool. No pets are allowed in this unit. If it is determined that a pet was in the unit or smoking occurred, you will be assessed a $500 fee for deep cleaning including air treatment, deodorizing and shampooing of rugs/carpet.

Valuables

Never leave valuables unattended. Although the property is in a safe area, we are not responsible for your valuables.

Maintenance

Nothing is ever anticipated, but as any homeowner knows, things happen. We will make every reasonable effort to respond to issues in a timely manner.

Housekeeping

Unless negotiated in your rate and agreed to at time of reservation, daily housekeeping or towel replacement service is not provided. If you wish to arrange daily housekeeping or towel service, please email us. All rentals include an initial supply of basic toiletry items. Items you may want to supplement include: dish washing soap, laundry detergent and softener, paper towels (we provide two rolls), toilet paper (we provide two rolls per bathroom), facial tissues (we provide 2 boxes per bathroom and 1 per bedroom), shampoo, conditioner and soap, trash bags, and coffee, filters and supplies.

Air Conditioning and Heat

You can adjust the level of air flow and temperature at each thermostat using the up and down arrows. When leaving the unit, set AC to AUTO and COOL at 72 degrees, or HEAT at 68 degrees.

Excess Debris

Additional fees will be applied to the credit card on file for excess cleaning if the home is left littered with debris or trash. Please leave the property in a reasonably clean condition. We recommend interim cleanings for stays of 4 nights or more. Reservations longer than 7 nights require interim cleanings at least once weekly. Our caretaker can provide personal laundry service, grocery shopping, and other concierge services upon request for an additional fee.

Trash Removal

Trash pickup occurs 2-3 times weekly. Days are posted. Please seal bags and leave in designated areas.

Noise

No noise, radios or music is allowed outside the home, in yards or driveways, before 8:00 AM on weekdays or 9:00 AM on weekends and holidays, or after 11:00 PM on weekends or after 10:00 PM on weeknights. Police have the authority to escort you from the premises if you violate this rule.

Refundable Damage Security Deposit

A refundable $500 Damage Security Deposit will be authorized and held against your credit card prior to arrival and released after agreed check-out time, subject to passing a damage inspection.

Other than normal wear and tear, guest agrees to be responsible for any loss or damage caused to the property. Violations that may incur charges include, but are not limited to: unauthorized guests, smoking in or around the home, leaving the home in an excessively unclean or unsanitary condition, physical damage to property, missing items, unauthorized pets, or overstaying the agreed check-out time of 11:00 AM.

Occupancy

Guest agrees that no more than the total authorized number of guests submitted in the original booking shall be permitted to occupy the unit at any time during the rental term. A penalty of $150 per night per guest will be charged if it is determined that more than the authorized number of guests occupied the property, and unauthorized guests may be asked to leave.

Conditions and Use of the Property

The property is provided in as-is condition for transient rental purposes. Owner shall use best efforts to ensure the operation of all amenities including internet, cable TV, swimming pool or hot tub, and heat or air conditioning. Guest shall use the property for lawful residential purposes only and in a careful manner to prevent any damage or loss. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the property for any immoral, offensive or unlawful purposes. Guest acknowledges that use of amenities, hot tubs, pools, and the like may be potentially dangerous, particularly with regard to children, and such use is at the guest's own risk.

Default and Holdover

If guest(s) fail to comply with the conditions and obligations of these terms, guest may be evicted and shall surrender the property, remove all personal property, and leave the property in good order and free of damage. No refund of any portion of the total rent payment shall be made. Guests who do not check out on time may have their possessions bagged and stored without liability to caretaker, owner, rental agent or authorized representative of owner.

Entry and Inspections

Caretaker, rental agent, owner, or owner's representatives reserve the right to enter the property at reasonable times, with or without advance notice, for the purposes of an emergency, maintenance issue, interim cleaning, inspection, trash removal, or retrieval of supplies. Our housekeeping staff collects garbage and inspects homes regularly. Caretaker or our representatives will always knock before entering. Landscaping, pest control, pool or preventive maintenance may occur during a stay and shall not be considered a disruption of rental services.

No Rights to Sublet or Assignment

Guest shall not assign or sublease the unit or permit the use of any portion of the property by persons who are not family members or guests of the primary guest and included within the number of authorized occupants. The primary guest who made the reservation must be present at the property during the stay.

Availability

In the event the property is not available during the rental term due to reasons beyond our control, we will use good faith efforts to locate a replacement property of equal or greater value. If such a replacement cannot be found, we shall return all payments made by the guest, and this agreement shall be terminated with no further obligations or liabilities to any party.

Risk of Loss and Indemnification

Guest agrees that all personal property, furnishings, personal effects and other items brought into the property by guest or guests and visitors shall be at the sole risk of guest with regard to any theft, damage, destruction or other loss. Property owner, rental agent, manager or caretaker shall not be responsible or liable for any reason whatsoever.

Limited Liability

Our maximum liability for losses you suffer as a result of a breach of this contract is strictly limited to the monetary amounts received by us in relation to your booking. Guest and accompanying guests agree to solely assume the risk of injury, illness, death, or any other loss or injury. We are not responsible for guest use of any athletic or recreational equipment, or for the negligence or wrongdoing of any independent contractors including housekeepers, caretaker, pool or spa technicians, or for events taking place around the property.