Question 1

What methods of payment are accepted?

Accepted Answer

All major credit cards are accepted. We also accept bank-to-bank payments using various apps.

Question 2

What is the payment policy?

Accepted Answer

Bookings made more than 30 days prior to arrival require a 25% non-refundable deposit. Balance payment is due 30 days prior to arrival and is collected automatically at that time. Reservations made within 30 days of arrival are paid in full at time of booking.

Question 3

What is standard check-in and check-out times?

Accepted Answer

Standard check-in time is 4:00 pm and check-out is 11:00 am. For early check-in or late check-out, please inquire with us several days before arrival. If there are no back-to-back arrivals or departures, we always try to provide courtesy one hour early check-in and one hour extended checkout. To guarantee your room to be available for early arrival or late departure in excess of one hour, additional fees apply. Luggage can be stored with security.

Question 4

What is the check-in process? Do we stop at a front desk?

Accepted Answer

We have made great effort to make the check-in process as seamless as possible. Approximately a week prior to your arrival we send a very detailed check-in information welcome package to your email which includes the door code and wifi code. Upon arrival you will need to stop and check-in at the front desk to receive common area and elevator access bracelets. The front desk is open for check-in 24/7 and is run by a separate rental operator who will provide this service, however the front desk is not involved in other reservation details, therefore, if you need any assistance upon arrival or during your stay you should contact us directly at info@horarentals.com or ask building security for assistance in case of emergency.

Question 5

Is cleaning included with my reservation?

Accepted Answer

Checkout cleaning is included in your booking. The checkout cleaning is provided once you already checkout in preparation for next arriving guest. If you would like daily cleanings, or any scheduled interim cleanings (mid-stay cleanings), we offer several options and additional fees apply. Garbage removal is provided daily by one of our cleaning staff as a courtesy. Daily cleaning services at Fontainebleau is arranged and paid for at the front desk and is not included in your booking.

Question 6

Is a Security Deposit required?

Accepted Answer

In most cases we do not collect a security deposit to hold, but each reservation requires an authorization to charge card on file in case of any damage as we maintain right to recover any costs related to damages that may have occurred during stay.

Question 7

Is there a maximum number of guests (occupants) allowed?

Accepted Answer

Yes, each unit has a maximum occupancy allowance permitted by Miami Beach Code. Please note that reservation rates are determined based on number of guests in the original booking. If it is determined that more than the authorized number of guests have occupied the unit (overnight for sleeping), a penalty is incurred and additional payment is withdrawn from guests security deposit and charged to credit card on file. In addition, unauthorized guests will be asked to exit the property.

Question 8

I would like to protect my vacation by purchasing Travel Insurance for added security and protection. Do you offer this option?

Accepted Answer

Yes, Travel Insurance provides extensive trip coverage's for our guests if the unexpected occurs before or during their stay. There are many benefits to adding this coverage to your reservation and we highly recommend it. Please visit our Travel Insurance page for more information. Please email us if you have any questions.

Frequently Asked Questions

Guest FAQs